Return / Exchange Request
Return / Exchange Request
Need a different size or want to request store credit? Start here.
All returns and exchanges require prior approval. Please do not ship an item until Avalove has approved your request.
- Sign in to your Avalove customer account and locate the order.
- Submit a return request for the item you would like us to review. Select the reason and leave a note telling us whether you are hoping for another size or store credit.
- Avalove will review the request and approve or decline it. Approved returns or exchanges may include a restocking fee of up to 15%.
- After approval, purchase a trackable return shipping label and provide the carrier and tracking number for the return shipment.
- When the item arrives, Avalove will inspect it and confirm the approved exchange or store credit.
Requests must be made within 10 days of receiving the item. For an in-person purchase, the purchase date is the receipt date.
Customers are responsible for return shipping and for shipping a replacement item back to them unless the return is due to an Avalove error, damaged item, or defect.
Art show, market, pop-up, and other in-person purchases are final sale. As a courtesy and upon prior approval, a size exchange may be considered within 10 days of receipt if the item is unworn, unwashed, unaltered, undamaged, not one-of-a-kind, and the requested size is available.
Christmas gift exchange extension: eligible Christmas purchases made beginning November 15 may be considered for exchange through February 1. Prior approval is required and the request must be made no later than February 1.
Sale items, Wabi Sabi items, custom or made-to-order items, one-of-a-kind pieces, and purchases made with a coupon code are final sale.
SIGN IN TO YOUR ACCOUNT TO START
Questions before submitting? Email hello@avaloveshop.com.