Return / Exchange Request
Return / Exchange Request
Need a different size or want to request store credit? Start here.
All requests require prior approval. Please do not ship an item until Avalove has approved your request.
- Sign in to your Avalove customer account and locate the order.
- Submit a return request for the item you would like us to review. Select the reason and leave a note saying whether you hope for another size or store credit.
- Avalove will review the request and approve or decline it. Approved requests may be subject to a restocking fee of up to 15%.
- After approval, send the item using a trackable shipping method. Customers are responsible for return shipping and the shipping cost for an exchange piece. Keep the carrier and tracking number until the request is complete.
- When the item arrives, Avalove will inspect it and complete the approved exchange or online store credit.
Eligible regular-price online and in-person requests must be made within 10 days of receipt. For an in-person purchase, the purchase date is the receipt date.
Items must be unworn, unwashed, unaltered, undamaged, and in original condition, with proof of purchase.
Christmas gift exchange extension: eligible regular-price purchases made November 15–December 24 may be requested for exchange or online store credit through February 1. Prior approval is required.
Final sale: sale, Wabi Sabi, one-of-a-kind, custom, and made-to-order items are final sale unless there is a verified damage or fulfillment error.
SIGN IN TO YOUR ACCOUNT TO START
Questions before submitting? Email hello@avaloveshop.com.