Returns
Returns & Exchanges
Avalove is a small, artist-run business creating limited-edition pieces. We want you to feel confident ordering, especially when choosing a size.
All exchange and store-credit requests require prior approval. Please submit a request and wait for approval before sending anything back.
10-day exchange & store-credit window
Eligible regular-price online and in-person purchases may be considered for a size exchange or online store credit when requested within 10 days of receipt. For an in-person purchase, the purchase date is the receipt date.
Proof of purchase is required. Items must be unworn, unwashed, unaltered, undamaged, and in original condition. Approved items are inspected when they arrive before an exchange or store credit is completed.
Restocking & shipping
Approved returns or exchanges may be subject to a restocking fee of up to 15%, depending on the circumstances and handling required.
Customers are responsible for return shipping and for the shipping cost of any replacement item. After approval, please use a trackable shipping method and keep the carrier and tracking number until the request is complete.
If Avalove sent the wrong item, or an item arrives damaged or defective, Avalove will cover the appropriate shipping costs and no restocking fee will apply.
Christmas gift exchange extension
Eligible regular-price purchases made November 15–December 24 may be requested for exchange or online store credit through February 1. Prior approval, proof of purchase, and all condition requirements still apply.
Final sale
Sale, Wabi Sabi, one-of-a-kind, custom, and made-to-order items are final sale unless there is a verified damage or fulfillment error.
We are always happy to help with sizing before you order. Email hello@avaloveshop.com if you would like help choosing a size.